Note. We do not offer phone or video call support. We offer live chats within the app, and email support. We do offer onboarding calls if needed, just get in touch with us to organise.
Our friendly team is standing by to help. We offer support services exclusively online to ensure assistance is accessible to merchants around the world.
Have a question about Kitenzo?
Have you searched the Kitenzo support site yet? If not, we recommend checking to see if the answer to your question is here before you contact us. In many cases, you'll find a solution right away!
If you haven't looked around our support site yet, you can find a large library of support guides that offer guidance on a variety of topics, from how to build a bundle to frequently asked questions.
Can't find an answer? No problem! Use the email address below and contact us directly.
Get live and email support
You can get in touch with our support team live within the app, just click the icon in the bottom right corner. Alternative you can email us:
So that we can best help, please ensure you provide key details including:
What your query is about.
Your .myshopify.com URL.
Your .myshopify.com password (if the shop is locked for visiting customers).
Any screenshots that may help us resolve your query as quickly as possible.
We aim to respond to all queries within 24 hours, but please allow up to two working days for a response.
We don't offer phone support, please email us to get your query seen ASAP.
Support hours (GMT)
We can respond at any time, but it's normally during these hours:
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
The scope of our support
What we can help with
We provide support for queries relating to Kitenzo's functionality, integration, installation, and app settings. We're also happy to investigate any observed bugs.
What we can't help with
We don't cover issues caused by third-party plugins, or issues that fall under the scope of support of your theme developers, such as native theme settings and design decisions. In these cases, we will try to refer you to the best support source for your query.
We're unable to offer support for customizations relating to the Template Editor.
For any general Shopify store-related questions, such as how to create collections, upload products, add discount codes, etc. please contact Shopify Support directly or refer to the documentation available in the Shopify Help Center: Click here for the Shopify Help Center.