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Support
Spencer Davies avatar
Written by Spencer Davies
Updated over a week ago

Our friendly team is standing by to help. We offer support services exclusively online to ensure assistance is accessible to merchants around the world.

Currently, we do not offer phone or video call support.

Have a question about Bundle Builder?

Have you searched the Bundle Builder support site yet? If not, we recommend checking to see if the answer to your question is here before you contact us. In many cases, you'll find a solution right away!

If you haven't looked around our support site yet, you can find a large library of support guides that offer guidance on a variety of topics, from how to build a bundle to frequently asked questions.

Can't find an answer? No problem! Use the email address below and contact us directly.


Get email support

πŸ“§ You can get in touch with our support team at:

So that we can best help, please ensure you provide key details including:

  • What your query is about.

  • Your .myshopify.com URL.

  • Your .myshopify.com password (if the shop is locked for visiting customers).

  • Any screenshots that may help us resolve your query as quickly as possible.

We aim to respond to all queries within 24 hours, but please allow up to two working days for a response.


Support hours (GMT)

We can respond at any time, but it's normally during these hours:

Monday: 9am - 5pm
​Tuesday: 9am - 5pm
​Wednesday: 9am - 5pm
​Thursday: 9am - 5pm
​Friday: 9am - 4pm


The scope of our support

What we can help with

βœ… We provide support for queries relating to Bundle Builder's functionality, integration, installation, and app settings. We're also happy to investigate any observed bugs.
​

What we can't help with

❌ We don't cover issues caused by third-party plugins, or issues that fall under the scope of support of your theme developers, such as native theme settings and design decisions. In these cases, we will try to refer you to the best support source for your query.

❌ We're unable to offer support for customizations relating to the Template Editor.

For any general Shopify store-related questions, such as how to create collections, upload products, add discount codes, etc. please contact Shopify Support directly or refer to the documentation available in the Shopify Help Center: ​Click here for the Shopify Help Center.​

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