At Kitenzo, we prioritize the security and confidentiality of your customers' personal information and are dedicated to safeguarding your customers' privacy. As a trusted Shopify app developer, we are fully aligned with Shopify's commitment to privacy and will continue to ensure that our practices adhere to Shopify's high standards for data protection.

We understand how important customer privacy is in the digital realm - both for you and your customers. We are fully committed to upholding the privacy rights of your customers and ensuring the highest level of security for their personal data. This commitment is ingrained in our company values and is demonstrated through our robust data redaction protocols. Furthermore, we do not share or sell customer data.

To maintain your customers' privacy, Kitenzo follows a strict data redaction policy. We store personally identifiable information (PII) for a maximum of 30 days, in line with both our commitment to privacy and Shopify's requirements. After this period, we automatically initiate the data redaction process, ensuring that any PII associated with your customers is promptly anonymized or deleted from our servers.

As a trusted app developer within the Shopify ecosystem, we adhere to Shopify's ever-evolving guidelines and requirements to ensure consistent and reliable protection of your customers' data. We want to emphasize that our data redaction practices are fully aligned with Shopify's commitment to privacy.

Privacy protection: By redacting customer data after 30 days, we ensure that personally identifiable information remains inaccessible and unidentifiable, significantly reducing the risk of unauthorized access or data breaches.

Compliance: Our data redaction practices align with Shopify's requirements and industry regulations, demonstrating our commitment to meeting stringent standards for privacy protection.

Limited data retention: By implementing data redaction within the prescribed timeframe, we minimize the amount of personally identifiable data stored on our servers, mitigating the potential risks associated with long-term data retention.

If you require customer data after 30 days, you can continue to access information from your Shopify admin dashboard via the ‘Orders’ page.

If you have any questions or concerns regarding our commitment to safeguarding your customers' privacy or our data redaction practices, please do not hesitate to contact our dedicated support team.