Our friendly team offer support services exclusively online, in order to keep them accessible to merchants around the world.
Currently, we do not offer phone or video call support.
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Getting Email Support
📧 You can get in touch with our support team at:
So that we can best help, please ensure you provide key details including:
What your query is about
Your .myshopify.com URL
Your .myshopify.com password (if the shop is locked for visiting customers)
Any screenshots that may help us resolve your query as quickly as possible.
We aim to respond to all queries within 24 hours, but please allow up to two working days for a response.
The Scope of Our Support
When We Can Help
✅ Our support covers queries about our apps' functionality, integration and installation, help with configuring app settings, and addressing any observed bugs.
When We Can't Help
❌ Our support does not cover issues caused by third-party plugins, or those which fall under the scope of support of your theme developers, such as native theme settings and design-decisions. In these cases, we will try to refer you to the best support source for your query.
For any general store-related questions such as how to create collections, upload products, add discount codes, etc. please contact Shopify Support directly or refer to the documentation available in the Shopify Help Center: