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Is Kitenzo compatible with draft orders?
Is Kitenzo compatible with draft orders?
Spencer Davies avatar
Written by Spencer Davies
Updated over a month ago

Yes, Kitenzo is compatible with draft orders.


What are drafts orders?

Draft orders is a system in Shopify where merchants can create orders on behalf of customers. For example, for stores taking orders over the phone, in person, or through external sales channels. Click here to navigate to your Draft Orders.

'Legacy - Separate SKU' bundle types create draft orders. At the bottom of each draft order, you'll see a history to help you identify if Kitenzo has created a draft order:

Draft Order, Source.png

Checking this will allow you to see how your drafts are created and identify if any other sources are making draft orders.


Identifying other apps that use Drafts

Other apps that generate draft orders will clash with Kitenzo and affect your 'Legacy - Separate SKU' bundle orders.

You can identify apps that have this ability by:

Step 1: Click the Apps button on the Shopify admin space.

Apps.png

Step 2: Click App and sales channel settings

App and Sales Channel Settings.png

Step 3: Click the three dots to the right of your app. This will open a dropdown menu. Continue to View details.

App - View Details.png

Step 4: Scroll down the app's detail page until you get to Permission details. If you see draft orders under the Edit orders category, then it's possible the app will clash with Kitenzo.

App Permission Details.png

Note: It's common for apps that support upselling and discounting to contain these permissions, as part of the process of adding that functionality.

We recommend that you check in with the developers of any additional third-party apps you use and see if they would be able to remove this permission, as they will be able to advise further regarding any integration.

Unfortunately, we are unable to change Kitenzo's functionality and requirements as it stands, as draft orders are fundamental to the way our app works. However, we are continuously looking for alternative solutions.

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